Scenario: Sarah, a RICS valuation surveyor, has received a complaint from Mr. Jones, her client, regarding the valuation of his recently inherited historical property. Mr. Jones believes the valuation is significantly lower than expected and does not reflect the property's unique features and potential.
Steps Sarah can take to handle the complaint effectively:
Based on the investigation findings, Sarah presents Mr. Jones with a fair and reasonable resolution. This could involve:
By following these steps and upholding RICS principles of transparency, professionalism, and fair resolution, Sarah can effectively handle Mr. Jones' complaint, maintain a positive client relationship, and protect her professional reputation.