The RICS, recognising the importance of fair and transparent complaint resolution, has established a well-defined complaints handling procedure for resolving issues raised by clients or stakeholders concerning the services provided by its members. This procedure ensures fair and prompt resolution of complaints while upholding RICS' commitment to professional ethics and high standards.
Key Stages of the RICS Complaints Handling Procedure:
The preliminary decision may suggest various resolutions, including:
Remember: The RICS complaints handling procedure is designed to provide a fair and efficient way to resolve complaints against its members. By encouraging open communication and upholding ethical standards, RICS maintains its commitment to professionalism and client satisfaction.